At Nature Next, we aim to provide high-quality products that our customers will love. We understand that sometimes things don’t go as planned, and we’re here to help. Please read our Delivery and Returns Policy carefully to ensure a smooth and enjoyable shopping experience.
Please note that this Delivery and Returns Policy is for informational purposes only. Delivery and processing times provided are estimations and should not be taken for granted. We strive to ensure a smooth and enjoyable shopping experience for our customers, but we cannot guarantee exact delivery times due to factors beyond our control.
By continuing to use our services and making an order on our website, you agree to be bound by our Delivery and Returns Policy. If you do not agree with any part of this policy, please refrain from placing an order or using our services.
Delivery
Once you place an order, processing takes 2-7 business days and additional shipping time depending on your chosen shipping method and destination. You’ll receive an email with tracking information as soon as your order ships.
Custom-Made Products & Right of Withdrawal
At Nature Next, we pride ourselves on providing high-quality, nature-inspired apparel, individually printed for each customer’s order. Each piece is produced and handled with care, ensuring we deliver unique products that meet our customers’ expectations and resonate with their love for nature.
In accordance with consumer protection laws, customers typically have a Right of Withdrawal, allowing them to cancel a purchase contract within a certain period after the sale. However, it is important to note that there are certain exceptions to this right, specifically in the case of custom-made or personalized items.
For this reason, please be aware that the Right of Withdrawal does not apply to purchases made on Nature Next due to the custom nature of our order fulfilment. Once an order is placed and production has begun, it cannot be cancelled, returned, or exchanged as each item is created on a per-order basis, making it uniquely yours. Therefore, we kindly ask all our customers to review their chosen items, design preferences, and sizes thoroughly before finalizing their orders.
This policy is in place to maintain the highest standards of quality of our products, ensuring that each product we deliver meets your expectations. Should you have any queries or concerns about our custom orders and the Right of Withdrawal, please don’t hesitate to contact our customer service team. Your satisfaction is our priority, and we’re always here to assist you.
Thank you for choosing Nature Next and for supporting our commitment to providing unique, sustainable, and nature inspired apparel.
Returns and Refunds
- Misprinted/Damaged/Defective Items:
If you receive a misprinted, damaged, or defective item, please submit a problem report within 30 days after the product has been received. Claims deemed an error on our part or part will be covered at our expense. - Lost in Transit:
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will work with you to resolve the issue as quickly as possible. - Wrong Address/Unclaimed Shipments:
If you provide an incorrect address or fail to claim the shipment, the package will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. - Sealed Goods:
Due to health and hygiene reasons, we do not accept returns of sealed goods such as face masks that have been unsealed after delivery. - Custom and Personalized Items:
As our products are made to order and sometimes personalized, we do not accept returns or exchanges for custom or personalized items, except in cases of manufacturing defects or errors on our part. - Returns for Buyer’s Remorse:
Please be aware that currently, we do not offer returns for buyer’s remorse. - Size Exchanges:
If you need a different size, please contact us. Size exchanges are offered at your expense and discretion. You will need to place a new order at your expense for the desired size. - EU Consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for custom or personalized items and unsealed goods that are not suitable for return due to health protection or hygiene reasons.
To initiate a return or report a problem, please get in touch with our Customer Service at support@nature-next.com. We’re here to help and will do our best to resolve any issues as quickly as possible.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
